Warranty for tents

The standard warranty period for our products is 1 (one) year. The warranty covers the metal frame and tent top PVC cloth, as well as all large-size components such as: arches, semi-arches, glass-units, solid walls, sliding and in fitting doors.

We offer an additional service renewal and increasing of the maintenance period at the stage of signing the contract 2 to 3 years surcharge in compliance with all standards of operation of tents. The service life which regulated by our manufacturer for a period of not less than 10 years.

The warranty does not cover the following:
  • force majeure, weather factors
  • damage during transportation by the Customer
  • installation by third party mounters
  • noncompliance with the installation diagram or assembly sequence procedure
  • all-season tent use
  • non-winterized tents
  • failure to keep a tent free from snow in a timely manner
  • failure to use the correct cleaning methods resulting in damage to the tent cover
  • damage caused by negligence

RoyalTent reserves the right to technical inspections and examination in case of warranty claims.